FAQs


Delivery:

All items will be delivered in a branded box and should arrive between 3 and 5 business days after ordering. Please get in touch if you haven't received your order.

All items posted to the UK, Scotland, Ireland and Northen Ireland will be posted via the Royal Mail, 1st or 2nd class postage, free of charge with all UK orders.

  • Estimated shipping times: 3-5 working days for UK to UK ORDERS.
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    Unfortunately I no longer ship to the rest of the world via this website. Please visit www.etsy.com/shop/WorryKnotUK if you require shipping to other countries outside of the UK.

    Thank You.

  • Can I make multiple orders at once?

    My website doesn't allow for different shipping addresses in one order.

    The easiest way to order multiple if wanting to send them to different places/different gifts is to put all the orders through separately (unfortunately).

    Alternatively, you can put through an order all in one go to one address but then email me and let me know where and who you want them sent to on emma@worryknot.co.uk.

    What if it's sold out?

    Please sign up to my newsletter at the bottom of the page using your email address or follow me on instagram/facebook @worryknotuk or message or email me on emma@worryknot.co.uk to find out if and when new stock will become available.

    How do they help you relax?

    Worry Beads (necklaces) have been used for centuries in order to help people relax. Although Worry Knot Jewellery is not an exact replica of traditional worry beads, my initial inspiration was worry beads and you can twirl the beads in similar ways. Visit the how to use page for more.

    What sizes do you do?

    You can choose which size you need from the drop down menus on the item. If you require a very specific size for an item please get in touch with me at emma@worryknot.co.uk or message me via faceboo/instagram @worryknotuk

    Are the gemstones real?

    Yes. Worry Knot uses natural and real gemstones.

    Can I order one as a gift and send directly to someone?

    Sure! Just pop thie recipients address as the shipping address and add a personalised message via product screen or at the checkout.

    Do you sell giftcards?

    Yes. You can buy an e-gift card to send to the recipient and they will be given a code. Search gift card in the shop.

    Returns

    I gladly accept returns and exchanges

    Contact me within: 14 days of delivery
    Return items back within: 30 days of delivery

    I accept cancellations, simply get in contact with me at emma@worryknot.co.uk to cancel order as soon as you can.

    Please contact me if you have any problems with your order and I will always aim to reund or replace items.


    Conditions of return
    Buyers are responsible for return postage costs.

    Privacy Policy

    To fulfil your order, you must provide me with certain information (which you authorised Shopify to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

    I rely on a number of legal bases to collect, use, and share your information, including:

       as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
       when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
       if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
       as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.

    Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

      Shopify. I share information with Shopify (online shopping platform) as necessary to provide you my services and comply with my obligations under Shopify policies.
       Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
       Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
       Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

    Facebook/Instagram/Google:

    I share store information with the above platforms in order to advertise with these services. I do not intend to share unneccsary personal customers information with these companies.

    I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 6 years.

    I may store and process your information through third-party hosting services in the US and other jurisdictions/UK. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction

    If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

       Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
       Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
       Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
       Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

    For purposes of EU data protection law, I, Emma Johnson, am the data controller of your personal information given to Worry Knot. If you have any questions or concerns, you may contact me anytime at emma@worryknot.co.uk